Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, Social Security number, taxpayer identification number, mailing address, phone number, email address.
• Financial Information: Income, W-2s, 1099s, bank account information, deductions, credits, and other data necessary for tax return preparation.
• Government-Issued Information: Driver’s license, passport, or other identification numbers.
• Digital Information: IP address, device information, browser type, login activity, and usage data from our website, CRM, or app.

2. How We Collect Information

We use the information we collect to:

• Through forms you complete on our website, CRM, or app.
• In person, by phone, via email, or through secure upload.
• From third parties, such as financial institutions, payroll providers, or the IRS, when authorized.

3. How We Use Your Information

We use your information to:

• Prepare, file, and process your federal and state tax returns.
• Provide you with tax refund advances, financial products, and related services.
• Communicate with you through our online portal, CRM, and app for updates on your application, refund status, and document requests.
• Comply with legal, regulatory, and IRS requirements.
• Improve our services and maintain security of our systems.

4. Communication Policy

• All official updates will be sent through your secure online portal unless otherwise specified.
• You are responsible for monitoring your portal for updates, document requests, and notifications.
• If you do not respond to requests for information within the required timeframes, we are not responsible for missed IRS or state deadlines.

5. Information Sharing & Disclosure

We do not sell or rent your information. We may share your data only with:

• IRS and State Tax Agencies for processing returns.
• Authorized Third-Party Partners, such as EFIN holders, tax preparation contractors, and bank product providers, for the purpose of delivering services.
• Financial Institutions when you apply for refund advances or related products.
• Legal and Compliance Authorities when required by law or to prevent fraud.

6. Client Responsibilities

• You must provide complete and accurate income, deductions, and other required tax information.
• Failure to provide all income information may result in IRS notices, penalties, or amended returns, for which you will be charged an amendment fee payable upfront.
• If you receive any IRS or state notices related to your return, you must send them to us within 14 days of the notice date. Failure to do so may limit our ability to assist you.

7. Data Retention

We retain tax records and related documents for the period required by law, after which they will be securely destroyed.

8. Security Measures

We use industry-standard encryption, secure storage, and access controls to protect your data, in compliance with IRS Publication 1075 and Publication 1345.

9. Your Rights

You have the right to:

• Request a copy of your records.
• Correct inaccurate information.
• Request limited use or disclosure of your data (subject to legal requirements).

10. Governing Law

This Privacy Policy is governed by the laws of the State of Florida and State of Georgia, as applicable, and all applicable federal regulations.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Compliance

We are committed to complying with applicable privacy laws and regulations, including but not limited to GDPR, CCPA, and other relevant data protection requirements.